HELP & SUPPORT · 帮助与支持
HomeSpark 帮助与支持
账号、作品、家庭或打印遇到问题，可以先看下面的说明，或直接写信给我们。
For help with an account, artwork, a household, or printing, review the notes below or contact us.
在 App 内反馈 / Feedback in the app
登录后打开 设置 → 帮助与反馈，写明发生了什么。可以附上截图，方便我们对照页面。
After you sign in, open Settings → Help & feedback and describe what happened. A screenshot helps us match the screen.
账号与数据 / Account and data
在 设置 → 隐私选项 可以导出数据或删除账号。无法登录时，使用公开的账号删除页面从注册邮箱发信申请。
Export your data or delete the account in Settings → Privacy choices. If you cannot sign in, use the public account deletion page and email us from the registered address.
蓝牙打印 / Bluetooth printing
打开手机蓝牙，允许 HomeSpark 使用附近设备。确认 EdiBot 已开机、有耗材，并且没有被另一台手机连接。仍失败时，在 App 里提交反馈。
Turn on Bluetooth and allow nearby-device access. Confirm the EdiBot is on, has supplies, and is not connected to another phone. If it still fails, send feedback in the app.
登录 / Sign-in
使用注册邮箱和密码，或 Apple、Google 登录。新邮箱需要先完成验证。儿童不能创建账号，请由成年人登录。
Sign in with the account email and password, or with Apple or Google. A new email must be verified first. Children cannot create an account; an adult signs in.
联系我们 / Contact
通常会在 2 个工作日内回复。
We normally reply within two business days.